softroom/

Updated 2026-10-05

FamilyHealth Support

If something does not work or is unclear, write to us. A person answers, usually within a few days.

Before you write

  • Mention your iOS version and iPhone model.
  • Describe what you did and what you expected to see.
  • Do not send medical documents or personal records; they are not needed for troubleshooting.

Frequently asked questions

Where does my data go?

Nowhere. The app makes no network requests. Records are stored only on your device. There is no cloud sync and no account.

How do I move data to a new iPhone?

Export a backup file inside the app and import it on the new device. There is no automatic sync.

Can I rely on the reference ranges?

Ranges are reference values for general information only. FamilyHealth does not replace a doctor's advice. If a range's source is not verified, the app says so.

Are there paid features?

No. In the current version everything is unlocked. There are no subscriptions or purchases.

How do I delete my data?

Delete records or profiles in the app, or delete the app itself. Backups you exported remain under your control.

Write to supportsupport@softroom.app